Complaints Policy
We want every host and guest to have a great experience. If something goes wrong, we want to know about it and put it right.
How to Make a Complaint
The quickest way to raise a complaint is to call us at (904) 659-1415. Please tell us what happened, when it happened, and what you'd like us to do. You can also raise a complaint through our contact form.
How We Handle Complaints
- We acknowledge your complaint promptly.
- We review what happened and gather any details we need.
- We respond with a resolution as quickly as we can.
- We use what we learn to improve our service.
What to Include
To help us resolve your complaint quickly, please include the date of your event, the service booked, and a clear description of your concern. The more detail you give, the faster we can help.
Our Commitment
We take every complaint seriously and treat it as a chance to do better. We aim to resolve complaints fairly and promptly.
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